Terms and Conditions
PowerX3 Property Maintenance Services, LLC dba PowerX3 and PowerX3 Cleaning Solutions is an independent, locally owned, and operated cleaning company. Our employees are fully insured. We carry full liability, workman’s compensation insurance, and all payroll taxes are paid through the local PowerX3 Property Maintenance Services, LLC dba PowerX3 and PowerX3 Cleaning Solutions.
It is very important that you call us if you have questions or concerns about your cleaning service. We take great pride in our cleaning service and will make every reasonable effort to provide you with a highly professional cleaning service. One thing that really helps us provide you with a better cleaning service is your ongoing feedback. Please fill out your survey after every visit to help us continually improve the quality of the service you receive.
We try to send the same team to your home each week, however, we cannot guarantee it due to illness, vacations, etc... Our main priority is to clean your home consistently and with the quality you demand, and we have systems in place to ensure this. The team members we send to your home are always PowerX3 employees and extensively trained on our cleaning systems. Any solicitation of PowerX3 for outside employment is a direct violation of this agreement and our terms of service and an employment finder fee of up to 6 months' wages will be assessed (This could be around $2500)
Our office is open M-F 8:30 AM to 5 PM. Voicemail is available after hours. Email is monitored after hours and is often the best way to reach us outside of office hours.
EQUIPMENT AND SUPPLIES
We provide all of the equipment and supplies to clean your home. We do ask that you have a working vacuum just in case our vacuum belt breaks.
Our teams are quality inspected by management on a regular basis. They may enter your home after the team leaves. These inspections ensure the highest quality standards.
Our team cleans from 9 AM to 5 PM. Occasionally they may need to stay past 5 PM to finish the job. We can not guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call, text or email the day before your scheduled visit. No arrival time is implied or ever guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time. We do guarantee your day of service and will not change your service date without your prior approval.
We provide all Your home must be accessible to our teams. If we are unable to access your home we will charge a lockout fee of at least $50 or your scheduled cleaning service price, whichever is greater.
We do ask that you provide us with a clutter-free environment. If that is not the case, we may not be able to clean your home in the allotted time, or extra charges may be applied if you approve.
Insurance and safety issues prohibit our teams from moving heavy objects or standing on furniture. We also prohibit our staff from handling any biohazards, including pet or human fluids, rodent feces, mold, etc… We also are only able to use up to a 2 step ladder in your home to clean. That does limit our ability to clean some spaces, but we have extension poles that help us reach most places in our home.
If your home has a security alarm, please ensure that it is turned off on the day of your scheduled clean. You may also provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. However, we will not be held responsible for alarms set off by mistake.
If you have pets, please secure and pick up after them. For sanitary and safety issues our teams are not permitted to clean flea infested homes or pick up animal excrement. We will not clean if our team members feel they are in danger due to your dog or other animals.
There may be times when the weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways must be clear and accessible. Holidays may necessitate a schedule change. These will be the only reasons that we do not complete a clean on your scheduled day. We appreciate your understanding in these circumstances.
Payment is due on the day of each scheduled cleaning. We require a credit card to be on file (encrypted by Stripe.com) that will be billed upon completion of service.
A 3.75% convenience fee will be added to any credit card that is charged. A credit card is required to book cleaning service. To save on this fee you can pay with check or cash at time of service.
LATE PAYMENT FEE
If no payment is left for the team, we will send you an open invoice by email with a payment link. Please remit your payment immediately. If we do not receive your payment within 3 business days of your cleaning a $10 convenience fee will be added to your cleaning. If payment is not received with 30 days we will assess a $35 late fee to your account. Each month thereafter that the account is past due, an additional $35 late fee will be assessed to your account. After 90 days late accounts will be referred to an outside collection agency.
RETURNED CHECK FEE
A $35 fee will be charged for any check returned by the bank.
CANCELATION AND SKIP FEE
In the event that you cancel or skip a scheduled cleaning you will be assessed a $50 skip fee. If you cancel service with less than a full business day's notice or day of service, you will still be charged the full amount of the cleaning visit or $50 whichever is greater, and no reschedule will be due. A $50 skip fee may be applied to the catch-up cleaning if you miss a recurring cleaning. If you miss two consecutive cleanings, you will be charged the full, First Time Cleaning price for the catch-up cleaning.
If the team is unable to enter your home (double-bolt locks, animals not contained, or is turned away at the door) there will be a lockout fee assessed to equal the regular cleaning price.
SUSPENSION OF SERVICE
If any of the above fees have not been paid your service will be suspended until all fees have been paid in full. If service is suspended and you have not paid in full within 30 days we will consider you to have terminated service.
COLLECTION OF FEES
In addition to any amounts owed to PowerX3, you agree to be responsible for all reasonable collection and attorney’s fees we incur to bring your account current.
CANCELING YOUR SERVICE
It is agreed that this an at-will relationship no contract term is implied. Services may be canceled at any time and no contract is implied. To avoid cancelation charges at least one full business day's notice is required.
DAMAGES AND BREAKAGE
If the team is unable to enter your home (double-bolt locks, animals not contained, or is turned away at thFrom time to time small items will be knocked off a shelf when dusting, etc… We will provide a credit for future services for incidental damages up to $500. Above that, you will need to file a claim with your homeowners' insurance for damages caused by the routine nature of the cleaning. Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use PowerX3 -approved products for cleaning your home. If you ask that we use your product, you assume all liability responsibility for any damage to your home caused by your products.e door) there will be a lockout fee assessed to equal the regular cleaning price.